Terms of service

Welcome to POLLY IN LACE. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. Acceptance of Terms

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • You will comply with all applicable laws and regulations.

  • The information you provide is accurate, complete, and current.

  • You acknowledge and agree to these Terms, together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

2. Website Use

You agree to use our website responsibly and only for lawful purposes.

You may not:

  • Violate any applicable laws or regulations.

  • Attempt to gain unauthorized access to our website, systems, or accounts.

  • Upload or transmit viruses, malware, or other harmful software.

  • Interfere with the security, functionality, or operation of our website.

  • Copy, reproduce, distribute, or commercially exploit website content without prior written permission.

  • Use our website to engage in fraudulent, misleading, or unauthorized activities.

POLLY IN LACE reserves the right to restrict, suspend, or terminate access to our website when reasonably necessary to protect our business, customers, or services, subject to applicable law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizing information, prices, and availability are accurate and up to date.

Please note that:

  • Colors may appear slightly different depending on your device or monitor settings.

  • Measurements may vary slightly due to manual measurement.

  • Fit and sizing may differ depending on the design, fabric, and silhouette.

  • Product availability may change without prior notice.

  • We reserve the right to modify, update, or discontinue products at any time.

If a product listing contains a material error, we reserve the right to take appropriate corrective action, subject to applicable law.

4. Pricing & Payment

All prices displayed on our website are listed in United States Dollars (USD), unless otherwise stated.

POLLY IN LACE reserves the right to:

  • Correct pricing, product information, or typographical errors.

  • Update prices without prior notice.

  • Modify, suspend, or discontinue promotional offers.

  • Correct errors affecting discounts or promotional pricing.

Orders are subject to successful payment authorization. Applicable taxes and shipping charges will be displayed at checkout when required.

5. Order Acceptance

After placing an order, you may receive an order confirmation email acknowledging that your order has been received. This confirmation does not necessarily constitute final acceptance of the order.

POLLY IN LACE reserves the right to refuse, cancel, or limit an order for legitimate reasons, including:

  • Payment authorization failure

  • Inventory shortages

  • Pricing or product information errors

  • Suspected fraudulent or unauthorized activity

  • Shipping restrictions

  • Technical or system errors

If payment has already been processed for an order that is canceled, an appropriate refund will be issued to the original payment method, subject to applicable law.

6. Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery estimates are not guaranteed and may be affected by circumstances beyond our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • High shipping volumes

  • Incorrect or incomplete shipping information

Customers are responsible for providing accurate shipping details when placing an order. Please review our Shipping Policy for additional information about shipping rates, order processing, tracking, and delivery.

7. Returns & Refunds

Returns, refunds, and order cancellations are governed by our Return & Refund Policy.

Customers should review that policy before placing an order to understand the applicable return window, eligibility requirements, return shipping costs, and refund procedures.

All return requests must follow the procedures outlined in our Return & Refund Policy. Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.

8. Intellectual Property Rights

All content displayed on this website, including but not limited to:

  • POLLY IN LACE brand name and logos

  • Product photographs and fashion imagery

  • Graphics and visual designs

  • Website layout and design

  • Text and editorial content

  • Product descriptions and other materials

is owned by POLLY IN LACE or its respective licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use website content without prior written permission, except where permitted by law.

9. Third-Party Services & Links

Our website may contain links to third-party websites or use third-party services, including payment processors and shipping providers.

These third parties operate independently and may have their own terms and privacy policies. POLLY IN LACE is not responsible for the content, policies, or practices of independent third-party websites, except as required by applicable law.

Your use of third-party services is subject to the terms and conditions applicable to those services.

10. Disclaimer

To the fullest extent permitted by applicable law, our website and services are provided on an "as is" and "as available" basis.

Although we make reasonable efforts to maintain accurate information and reliable website functionality, POLLY IN LACE does not guarantee that:

  • The website will always be available or uninterrupted.

  • All website content will be error-free.

  • All products will remain available at all times.

  • The website will always be free from technical issues or interruptions.

Nothing in this section excludes warranties or consumer rights that cannot legally be excluded.

11. Limitation of Liability

To the fullest extent permitted by applicable law, POLLY IN LACE shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

This may include losses associated with website interruptions, shipping delays, or technical failures, to the extent permitted by law.

To the fullest extent permitted by applicable law, our total liability for a claim relating to a particular order shall not exceed the amount paid for the applicable order, except where a different limit is required by law.

12. Changes to These Terms

POLLY IN LACE reserves the right to update or revise these Terms of Service from time to time.

Changes will become effective when the revised Terms are published on this page, unless otherwise stated or required by applicable law.

Your continued use of our website after the revised Terms are posted constitutes acceptance of those changes to the extent permitted by law.

13. Governing Law

These Terms of Service shall be governed by the applicable laws of the United States and the State of Georgia, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute arising from or relating to the use of our website, products, or services shall be handled through the appropriate legal process and applicable jurisdiction.

Nothing in these Terms prevents consumers from exercising rights available to them under applicable law.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us using the information below.

POLLY IN LACE

Email: vip@pollyinlace.com

Business Address:

2155 Brandon Lee Dr SW
Marietta, GA 30008
United States

Business Correspondence Only – Not a Return Address

Our Customer Support Team typically responds to inquiries within 24–48 business hours.

Thank you for choosing POLLY IN LACE. We appreciate your trust in our brand and look forward to being part of your style journey.