Contact Us

Thank you for choosing POLLY IN LACE.

At POLLY IN LACE, we believe every shopping experience should feel effortless and enjoyable. Whether you need help finding the perfect dress, have questions about your order, or need assistance after your purchase, our Customer Care Team is here to help.

Get in Touch

Customer Support Email

📧 vip@pollyinlace.com

We aim to respond to all customer inquiries within 24–48 business hours, Monday through Friday.

For questions about an existing order, please include your order number so we can assist you more efficiently.

How We Can Help

Our Customer Care Team is happy to assist you with:

  • Order Status & Tracking

  • Shipping Information

  • Returns & Refunds

  • Product Details & Availability

  • Size and Fit Recommendations

  • Payment Questions

  • Website Assistance

  • General Customer Inquiries

Whether you're choosing a dress for a special occasion or checking on a recent purchase, we're here to make your experience as smooth as possible.

Business Information

POLLY IN LACE

2155 Brandon Lee Dr SW
Marietta, GA 30008
United States

Business Correspondence Only

Please note that this address is for business correspondence and is not our return warehouse.

If you need to return an item, please contact our Customer Support Team before sending anything back. Once your return request has been reviewed and approved, we'll provide the appropriate instructions and return address.

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM ET

Saturday – Sunday
Closed

Messages received outside business hours will be answered on the next available business day.

Before Contacting Us

To help us resolve your inquiry as quickly as possible, please include:

  • Full Name

  • Email Address

  • Order Number (if applicable)

  • A Brief Description of Your Inquiry

If your inquiry concerns a damaged, defective, or incorrect item, please attach clear photos of the product, packaging, and shipping label so our team can review the issue and determine the best solution.

We're Here for You

At POLLY IN LACE, we believe the right dress can make an ordinary moment feel extraordinary. Your trust means a great deal to us, and we're committed to providing thoughtful service to support you throughout your shopping journey.

Have a question? Reach out to vip@pollyinlace.com. We'd love to hear from you and help you find your perfect fit.