Shipping policy

Welcome to POLLY IN LACE.

At POLLY IN LACE, we're committed to providing a smooth and reliable shopping experience, from placing your order to receiving your favorite dresses. Please review our Shipping Policy for details about order processing, shipping rates, tracking, and delivery.

Order Processing

Once your order has been placed successfully and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

Processing Time: 1–3 Business Days

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Orders placed outside business hours will be processed on the next available business day.

  • During holidays, promotional events, or peak shopping periods, processing times may be slightly extended.

Each order is carefully checked before dispatch to help ensure product quality and order accuracy.

Shipping Methods & Rates

We currently offer the following shipping options for orders within the United States:

Shipping Method Order Amount Shipping Fee
Standard Shipping $0.00–$64.99 $8.00
Free Standard Shipping $65.00 and above FREE
Expedited Shipping $0.00–$99.99 $18.00
Free Expedited Shipping $100.00 and above FREE

Shipping fees are calculated automatically at checkout based on your order total and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates typically become available within 24–48 hours after the shipping carrier scans your package.

You can also track your shipment through:

https://www.17track.net

If you have any questions about your shipment, please contact us at vip@pollyinlace.com.

Shipping Information

To help ensure successful delivery, please keep the following in mind:

  • Please verify your shipping address before completing your order.

  • Address changes may not be possible once an order has entered processing.

  • Orders containing multiple items may arrive in separate packages depending on inventory availability.

  • Shipping carriers are selected based on the destination and logistics availability.

  • We currently do not ship to APO, FPO, or DPO military addresses.

Customers are responsible for providing accurate and complete shipping information when placing an order.

Shipping Delays

Although we work hard to process orders promptly, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions

  • Transportation disruptions

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete shipping information

  • Unexpected carrier delays

We appreciate your patience and understanding if your shipment takes longer than expected.

Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or experiences an unusual delivery delay, please contact our Customer Support Team for assistance.

To help us investigate, please provide:

  • Order Number

  • Photos of the shipping package, if applicable

  • Photos of the shipping label

  • Photos of the damaged item, if applicable

Our team will review the information provided and help determine the appropriate next steps.

Customs & Import Charges

The shipping rates listed above apply to orders shipped within the United States. If international shipping is available for your order, additional customs duties, taxes, VAT, or import fees may apply depending on the destination country's regulations.

Unless otherwise stated at checkout, these additional charges are the customer's responsibility.

Business Address

The address listed below is provided for business correspondence only and is not our return warehouse address.

Please contact our Customer Support Team before returning any merchandise. Once your return request has been reviewed and approved, we will provide the appropriate return instructions and return address.

Contact Us

POLLY IN LACE

📧 Email: vip@pollyinlace.com

Business Address:

2155 Brandon Lee Dr SW
Marietta, GA 30008
United States

Business Correspondence Only – Not a Return Address

If you have any questions about shipping, tracking, or delivery, please contact us at vip@pollyinlace.com. Our Customer Support Team typically responds within 24–48 business hours.

Thank you for choosing POLLY IN LACE. We're delighted to be part of your style journey and look forward to helping you find dresses for every special moment.